Inside Sales & Amazon Customer Service Rep
About Us
Small Team. Big Impact. For decades, Neocorp has been the go-to rope manufacturer, building a reputation for quality products and a deep commitment to our customers success. As a small, fast-growing and dynamic company, every team member truly matters and is important to our success. We’re looking for a smart, detail oriented Inside Sales Rep. who’s customer focused, a great communicator, and excited to be part of a collaborative team where you will learn, grow, and make an immediate impact.
Position Summary
As our Inside Sales Rep, you’ll be the vital connection between our customers and the production team, ensuring every order runs smoothly from start to finish. You’ll take ownership of customer needs by managing orders and solving problems while maintaining clear and consistent communication. As a proactive member of our team, you’ll deliver timely follow-ups, while building strong relationships to create a great customer experience.
Responsibilities
Serve as the main point of contact for customers via phone and email.
Oversee customer support activities on Amazon or comparable e-commerce platforms, ensuring timely resolution of issues.
Process, track, and monitor customer orders from entry through production.
Proactively follow up with customers to confirm details, provide updates, and resolve any issues.
Participate in Outbound Sales activities with current customers.
Collaborate closely with production to ensure accuracy, on-time delivery, and smooth workflow.
Troubleshoot and resolve order or delivery problems in a professional manner.
Maintain accurate records in the order management system.
Support inside sales efforts, quoting and assisting with account development.
Support Sales Director.
Build positive relationships with customers through attentive, solution-driven service.
Contribute to team goals and company growth initiatives.
Qualifications
2–3 years of customer service /inside sales experience (manufacturing or related industry preferred).
Strong problem-solving and follow-through skills.
Excellent communication skills (verbal and written).
Enjoy talking on the phone with customers.
Highly detail-oriented and organized.
Proficient in Microsoft Office (Excel, Word, Outlook) and order entry systems.
Familiar use of a CRM
Team player with the ability to work effectively across departments.
Positive attitude, adaptable, and eager to grow with the company.